• If you wish to cancel your order please contact our Customer Service Team at contact@hgsingapore.com.sg. No cancellation fees apply. However, once an order has been dispatched it may not be cancelled
• We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
• We will usually refund any money received from you using the same method originally used by you to pay for the Product.

• When making an Order, you must register for an Account on the Site and you must follow the instructions on the Site as to how to make your Order and for making changes to your prospective Order before you submit it to the Site.
• Irrespective of any previous price you have seen or heard, once you select a Product that you wish to Order, you will then be shown or told (on the Site) the charges you must pay including GST, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the Site, all charges are in the currency then in force in Singapore.

Products

• The Product is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on the Site or as on the Product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions.
• We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.
• We may, at our discretion decide not to replace or refund you for the Product if the Product has been misused, subjected to improper or inadequate care or used contrary to the manufacturer's instructions for the Product. We may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Fulfilment

• We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within 2 working days from the date of any Order which we accept but we cannot guarantee any firm delivery dates.
• We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
• On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

Policy

• We do not provide Cash Refunds for Returns.
• HG Singapore will not be providing any Returns should you purchase our merchandise from any third party.
• Returns will only be done for an item(s) in its original condition or indications of manufacturing defects.